FAQs

The minimum term is one month and there is no maximum term.

We accept payment via debit or credit card and you will need to pay one month in advance.

For security reasons, we require all our customers to go through an online check-in. During this check-in you will be sent an email link where you need to upload 1 x photo ID and 2 x address ID. 

You will need photo ID so either a UK Passport or UK Driving Licence as well as two forms of address ID’s. These will need to be utility bills dated within in the last three months.

If you do not have the above ID, then unfortunately, you will not be able to use our storage facility.  

To make the process as smooth as possible, we ask that all customers complete the online check-in before attending our storage facility to use your container for the first time.

Yes of course you can, contact the team and we will be able to arrange an appointment for you to view our facilities and storage containers.

You can access your storage unit between 7am and 7pm, 7 days a week. Access will be via a key fob to the main gate and a padlock to your container which will be supplied by us. Customers are not permitted to use their own padlock.

A refundable deposit will be required for the padlock.

Just Store It do not provide content insurance and you store your belongings with us at your own risk. If you have home insurance, you can check with your insurers if your insurance covers storage containers.

Yes as long as we have the container available. Contact the team who will be able to check availability. 

Please note, that Just Store It will not move any of your belongings. If you move containers, it is the responsibility of the customers. 

If your contact details need updating, please put this in writing, either via email or in post.

Customers must be 18+ years old to rent a storage container.

Yes there are items that are forbidden, please see our Terms and Conditions for the full list.